Privacy Policy

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Payment and billing information
• Call detail records (CDR) including call duration, participants, and timestamps
• Call recordings when explicitly enabled by you
• Technical information (IP address, browser type, device information)
• Usage data and analytics

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Send technical notices, updates, and security alerts
• Respond to your comments and questions
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit (TLS 1.3) and at rest, secure authentication mechanisms, and regular security audits. Our infrastructure is HIPAA-compliant for healthcare applications requiring protected health information (PHI) handling.

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to processing of your information
• Export your data in a portable format
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@talky.ca

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call detail records are retained for 7 years to comply with telecommunications regulations and HIPAA requirements. Call recordings are retained according to your configured retention policy and can be deleted at any time.

Our services comply with applicable data protection laws including GDPR (General Data Protection Regulation), PIPEDA (Personal Information Protection and Electronic Documents Act), and HIPAA (Health Insurance Portability and Accountability Act) where applicable.